Hebaje FAQ — Frequently Asked Questions & Full Answers

No. Per hebaje's policy, only one account is permitted per person. If multiple accounts are created using the same details or device, all accounts will be suspended and any bonuses will be forfeited.

KYC (Know Your Customer) is the identity verification process. Before making a withdrawal, you will need to submit your national ID or passport. This is required for your account security and to comply with international anti-money laundering regulations. Verification is typically completed within 1–48 hours.

Login page Click the "Forgot Password?" link. A recovery link will be sent to your registered email address. Click that link to set a new password. If you don't see the email, check your spam folder.

You can update your phone number, email, and other contact details in Account Settings. However, once KYC verification is complete, your registered name cannot be changed. Please contact support to request any such changes.

First, check your mobile network and signal. Use the "Resend OTP" option. If you still don't receive it, request the OTP via email or reach out to support via live chat.

bKash, Nagad & Rocket deposits are typically Instant to 5 minutes credited instantly. Bank transfers may take 1–24 hours. Crypto deposits depend on network confirmation and typically take 15 minutes to 1 hour.

Hebaje charges no fees on deposits. However, your mobile banking provider or bank may apply their own service charges. Network fees apply to crypto transfers.

The minimum deposit is BDT 500. Maximum daily limits vary depending on the method used. VIP Members enjoy higher limits and can set their own deposit limits for responsible gaming.

If your deposit fails, please wait 30 minutes first. If the funds still haven't appeared in your account by then, contact us via live chat with your transaction ID. Your money is safe — it is never lost.

The minimum withdrawal amount is BDT 500. The maximum daily withdrawal limit varies depending on your account level and chosen method. VIP members enjoy higher limits.

A set number of free withdrawals are available each month. A small processing fee applies for withdrawals beyond that limit. VIP Members receive more free withdrawals.

Withdrawals usually arrive within the expected timeframe. If there is a delay:

• Check whether your KYC verification is complete
• Check whether the bonus wagering requirements have been met
• Contact us via live chat with your withdrawal ID

Bonus balance cannot be withdrawn directly. Once the wagering requirement (typically 30x) is met, your winnings become withdrawable. For more details Promotions page See.

Wagering refers to how many times you must bet the bonus amount before you can make a withdrawal. For example, a 30x wagering requirement on a BDT 1,000 bonus means you must place BDT 30,000 in bets before withdrawing your winnings.

Free spins can be used on specific slots games — typically popular titles. Each offer will specify which games are eligible. Free spins are also subject to wagering requirements.

Reload bonuses are offered on a weekly or monthly basis — get 50–100% on each new deposit. All offers Promotions page See.

Yes, you can cancel an active bonus from your account settings. However, cancelling a bonus will also forfeit any winnings earned from that bonus. Please think carefully before cancelling.

All games on Hebaje use third-party audited RNG (Random Number Generator) technology, meaning every outcome is completely random and fair. Live Casino games are hosted by real dealers.

Absolutely. Hebaje is built mobile-first and works great in your browser. You can also download the Android and iOS apps. App page Learn more.

If your connection drops, your game history is saved on our servers. Once you reconnect, you can resume right where you left off — no bets or winnings will be lost.

You are automatically enrolled in the VIP program upon registration. Points accumulate with every bet and your level advances accordingly. Higher levels unlock exclusive bonuses, cashback, and a dedicated personal manager. VIP page Details.